b939 Privacy Policy – How We Protect Your Data

1 Introduction

This Privacy Policy explains how b939 ("we", "us", "the Platform") collects, uses, stores, and protects the personal information of players registered on the b939 platform at b939.ws. It applies to every player who creates a b939 account or uses any b939 service, whether on a desktop browser or on mobile.

b939 is committed to protecting your privacy. We only collect data that is genuinely necessary for the operation of the platform and the services we provide. We do not collect data for the sake of it, and we do not share or sell your data to parties who have no legitimate reason to have it.

This policy is written for Pakistani players in plain English. If anything in it is unclear, our support team is available 24/7 in Urdu and English at support@b939.ws or via live chat. There is no such thing as a stupid question when it comes to your personal data — ask us anything.

2 Data We Collect

b939 collects only the personal data that is necessary for us to provide our services, comply with legal obligations, and protect the integrity of the platform. The categories of data we collect are as follows:

Identity Data: Your full legal name, date of birth, and government-issued identity document details (CNIC number or passport number). This is required for account registration and KYC verification before your first withdrawal.

Contact Data: Your mobile phone number and, where provided, your email address. These are used for account access, two-factor authentication, security alerts, and support communications.

Financial Data: Information about the payment methods you use to deposit and withdraw funds at b939 — for example, the Easypaisa or JazzCash number registered to your account, or the last four digits of a bank card. We do not store full card numbers. Your full transaction history at b939 (deposits, withdrawals, bet settlements) is also retained.

Gaming Activity Data: Records of the games you play on b939, your bet history, session durations, win and loss amounts, and any responsible gaming settings you have applied to your account.

Technical Data: Your IP address, device type and model, operating system, browser type and version, and the pages or sections of b939 you visit. This data helps us secure the platform and improve its performance for Pakistani users.

Support Data: Records of communications between you and b939 support — live chat transcripts, emails, and notes made during phone calls where applicable.

3 How We Collect Your Data

b939 collects data through several channels, all of which you interact with directly or that are necessary for the platform to function:

• Account Registration: When you fill in the registration form on b939, you provide your name, phone number, date of birth, and optionally your email address.
• KYC Submission: When you submit identity documents for verification before your first withdrawal, b939 receives and processes the information contained in those documents.
• Deposits and Withdrawals: Each financial transaction you make on b939 is logged and associated with your account, including the payment method used.
• Game Play: Every bet you place on b939 is recorded in our system — game type, stake, outcome, timestamp. This is required for dispute resolution, responsible gaming monitoring, and account management.
• Cookies and Platform Analytics: When you use the b939 website or mobile platform, cookies and similar tracking technologies collect technical data about your session. See Section 6 for full details.
• Support Interactions: When you contact b939 via live chat or email, the content of those communications is stored for quality assurance and dispute resolution purposes.
• Third-Party Payment Processors: When a payment is processed via Easypaisa, JazzCash, or another provider, b939 receives confirmation of the transaction and associated reference data — not your full payment credentials.

4 Why We Use Your Data

Every piece of data b939 collects is used for a specific, legitimate purpose. We do not collect data speculatively or without a defined reason. The main purposes are:

• Providing the b939 service: Your identity and contact data are needed to create and manage your account. Your financial data is needed to process deposits and withdrawals in PKR. Your gaming activity data is needed to run the games and record your results accurately.
• Verifying your identity (KYC): b939 is required to verify that you are who you say you are, that you are 18 or older, and that your payment methods are registered in your own name. This protects both you and the platform.
• Fraud prevention and platform security: Technical data including your IP address and device information is used to detect suspicious behaviour, identify potential fraud, and prevent unauthorised access to your account.
• Responsible gaming: Your gaming activity data — session times, win/loss patterns, deposit frequency — is monitored so that b939 can identify players who may be at risk and offer appropriate support or intervention.
• Customer support: Support data is retained so that b939 can handle disputes, resolve payment issues, and provide consistent service to returning players.
• Legal and regulatory compliance: b939 is required to retain certain data to comply with applicable laws. Financial records must be kept for a minimum period in case they are required for audit or regulatory review.
• Platform improvement: Aggregated, anonymised technical data helps b939 understand how Pakistani players use the platform — which pages load slowly, which features are used most, which devices are most common — so we can improve the product.

5 Who We Share Your Data With

b939 does not sell, rent, or trade your personal data. We share data only when it is genuinely necessary for the operation of the platform or when we are legally required to do so. The categories of recipients are:

• Payment processors: When you make a deposit or withdrawal, your transaction data is shared with the relevant payment provider (Easypaisa, JazzCash, NayaPay, SadaPay, your bank, or card network). These providers process the transaction on b939's behalf and are bound by their own privacy and security standards.
• Game providers: b939 sources games from third-party certified providers. When you play a game, the game provider's system receives the data needed to run that game — your stake, the game outcome. Game providers do not receive your full identity or financial data.
• KYC / identity verification service: b939 may use a third-party identity verification service to process KYC documents. Any provider used is contractually required to protect your data and use it only for the purpose of verification on b939's behalf.
• Legal authorities: b939 will share data with law enforcement, regulatory authorities, or courts when required to do so by applicable law, legal process, or court order. In such cases b939 will share only the minimum data required to comply.
• Professional advisors: b939's legal, financial, and technical advisors may have access to data as necessary to provide their services. All such parties are bound by confidentiality obligations.

6 Cookies & Tracking Technologies

b939 uses cookies and similar technologies when you access the platform. A cookie is a small file placed on your device that helps the website remember information about your visit. b939 uses the following categories of cookies:

• Strictly necessary cookies: These are essential for the b939 platform to function. They maintain your login session, remember your language preference, and ensure that the platform's security features work correctly. These cannot be disabled.
• Functional cookies: These remember your preferences — for example, which games you've recently played or your preferred deposit method — so you don't have to re-enter them on every visit.
• Analytics cookies: b939 uses aggregated, anonymised analytics to understand how players use the platform. This helps us identify slow-loading pages, frequently used features, and navigation patterns so we can improve the experience for Pakistani users.
• Security cookies: These help detect and prevent fraudulent access attempts and protect your account from unauthorised login.

b939 does not use third-party advertising cookies or allow external ad networks to track players across other websites. You can manage cookie settings through your browser, though disabling strictly necessary cookies will affect your ability to use b939.

7 Data Security

b939 takes the security of your personal data seriously and has implemented technical and organisational measures appropriate to the risk involved in handling this type of information. Key security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and b939's servers.
• Encryption of data at rest for sensitive fields including identity document data and financial information stored in b939's database.
• Access controls: b939 staff access to player data is restricted to those with a legitimate operational need. Access is logged and subject to regular review.
• Two-factor authentication is available for all b939 player accounts and is strongly recommended.
• Regular security audits of b939's platform infrastructure, with prompt application of security patches and updates.
• Incident response procedures: In the unlikely event of a data breach affecting your personal data, b939 has procedures in place to identify, contain, and remediate the breach promptly, and to notify affected players as required.

8 Data Retention

b939 does not keep your data indefinitely. We retain personal data only for as long as it is needed for the purpose it was collected, or as long as we are legally required to keep it. The general retention periods are as follows:

• Identity and contact data: Retained for the duration of your account plus 5 years after account closure, to comply with legal obligations related to identity verification records.
• Financial transaction data: Retained for the duration of your account plus 7 years after account closure, in line with standard financial record-keeping requirements.
• Gaming activity data: Retained for the duration of your account plus 3 years after closure, for dispute resolution, responsible gaming analysis, and platform improvement.
• Technical / session data: Retained on a rolling 13-month basis. Data older than 13 months is routinely deleted.
• Support communications: Retained for 3 years from the date of the last communication, for dispute resolution and service quality purposes.

When retention periods expire, b939 securely deletes or anonymises personal data so that it can no longer be associated with you as an individual.

9 Your Rights Over Your Data

As a b939 player, you have meaningful rights over the personal data we hold about you. These rights are not formalities — they are real, actionable, and b939 will respond to any request you make.

To exercise any of the rights below, contact b939 support at support@b939.ws or via live chat. We will acknowledge your request within 5 business days and aim to resolve it within 30 business days.

10 Marketing Communications

b939 may send you promotional communications about bonuses, new games, PSL promotions, and other offers. Whether you receive marketing from b939 is within your control.

• When you register at b939, you will be asked whether you wish to receive marketing communications. This is an opt-in choice — not an opt-out.
• If you opt in and later change your mind, you can unsubscribe from marketing emails at any time using the unsubscribe link in any b939 email, or by contacting support at support@b939.ws.
• b939 will continue to send you non-marketing communications that are necessary for your account — account security alerts, password resets, KYC requests, withdrawal confirmations — regardless of your marketing preference. These cannot be opted out of as they are essential service communications.
• b939 does not send marketing communications to players who have activated a self-exclusion or cooling-off period under our responsible gaming tools. If you receive marketing after doing so, contact support immediately.
• b939 does not share your contact details with third parties for their own marketing purposes.

11 Changes to This Privacy Policy

b939 may update this Privacy Policy from time to time as the platform evolves, as legal or regulatory requirements change, or to improve the clarity of what we communicate to Pakistani players. When changes are made:

• The "Last Updated" date at the top of this page will be changed to reflect the date of the update.
• For material changes — changes that meaningfully affect how we collect, use, or share your data — b939 will notify registered players via in-platform notification or email at least 7 days before the change takes effect.
• Continuing to use b939 after the effective date of an updated Privacy Policy constitutes your acceptance of the updated policy.
• If you do not agree with changes to this policy, you may request account closure and data deletion (subject to legal retention obligations) before the updated policy takes effect.

Questions about this Privacy Policy at any time can be directed to b939 support — available 24/7 in Urdu and English. We will always take the time to explain anything that is unclear.